Right of withdrawal for consumers and users


You have the right to withdraw from this contract within 15 calendar days without justification. The withdrawal period will expire 15 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods. For shopping purchases between December 1st and 15th, both days included, the return period will be extended up to 45 calendar days, although the decision to return must be  communicated within 30 calendar days since the order is delivered.
To exercise the right of withdrawal, you must notify us at:
ShoppingInIbiza, S.L., C / Vidrier, local 48.
Ca Na Palava Industrial Estate. 07819 - Jesus
Telf: 971 32 78 53 Email: info@shoppinginibiza.com
your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.
You also have the option to electronically fill out and send the model withdrawal form or any other unequivocal statement through our website https://shoppinginibiza.com/formulario_desistimiento.pdf. If you use this option, we will notify you without delay on a durable medium (for example, by email) of the receipt of said withdrawal.
Consequences of withdrawal
In the event of your withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may retain the refund until we have received the goods, or until you have presented proof of the return thereof, depending on which condition is met first. You must return or deliver the goods directly to us or to ShoppingInIbiza, S.L. C / Carreter, nave 14, without any undue delay and, in any case, no later than within 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to the supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery.

 

RETURNS VIA SHOPPINGINIBIZA

Returns on www.shoppinginibiza.com can be completed:

- By entering ‘My Account’, then the section ‘My purchases’. Here, you will be able to generate a total or partial return request for your order. You will then be informed, via email, that we have received said return request.

- By downloading the return form you can find here, and by sending it to us via either of the following methods:

By post: Shopping in Ibiza S.L. C/ Del Vidrier, local 48.

Polígono Ind. Ca Na Palava. 07819 Jesús (Santa Eulalia). Spain.

By email: info@shoppinginibiza.com

If there is no problem with the Product but you decide to return it for any reason, Shopping in Ibiza will refund you the price of the Product plus ordinary shipping costs. You can send us the products by your own means o if a remote delivery service is required, return costs will be the responsibility of the sender and they will be as follows:

Return rates to Spain, Portugal and Balearic Islands:

KG

 Rates

0 - 3

   4,95€

3,01 - 5

   5,95€

5,01 - 10

   7,95€

10,01 - 15

   12,95€

15,01 - 20

   17,95€

20,01 - 30

   17,95€

 

Return rates to Zone A Europe:

Countries: Germany, Austria, Belgium, Denmark, Slovenia, Slovakia, France, Holland, Hungary, Italy, Luxembourg, Poland,Portugal, UK and Czech Republic. 

 

KG

 Rates

0 - 1

   7,90€

1,01 - 3

   8,90€

3,01 - 5

   12,90€

5,01 - 10

   14,90€

10,01 - 15

   16,90€

15,01 -  20

   17,90€

20,01 - 30

   22,90€

 

Return rates to Zone B Europe:

Countries: Bulgaria, Croatia, Estonia, Finland, Greece*, Latvia, Lithuania, Romania and Sweden

KG

 Precio

0 - 1

   19,90€

1,01 - 3

   22,90€

3,01 - 5

   24,90€

5,01 - 10

   26,90€

10,01 - 15

   29,90€

15,01 -  20

   34,90€

20,01 - 30

   39,90€

*Greece: Shipments to Greece are currently not available due to logistical problems with our operators.

The Product must be unused, although you may try it to check the size, and it must be in perfect condition. Accessories, documentation and tags must be intact and included.

If the Product is not returned in its original packaging, and if creams, cosmetics and perfumes have been unsealed, the Product will be subject to a depreciation in price.

Underwear and food products may not be returned for health and safety reasons when these have been unsealed. Concert and event tickets may not be returned either, with this type of Product being subject to the specific terms and conditions of return for each event.

If the Product presents defects or it does not function correctly, you may request an exchange, discount on price, or the termination of the contract. In these scenarios, handling and return costs will not be charged. Shopping in Ibiza will take responsibility for a lack of conformity that becomes evident within a period of 2 years from delivery, as long as you inform us of the lack of conformity within 2 months from the moment you have knowledge of it.

Products will be understood to be in conformity with the contract as long as all the requirements expressed below are met:

a)     They meet the description provided by Shopping in Ibiza and they possess the qualities of the product presented to the Client.

b)     They are appropriate for the uses ordinarily assigned to the same kind of product(s).

c)      They present the usual quality and services of a product of the same kind, as hoped for by the Client, considering the nature of the product.

The time frame of 2 years will be applicable to products deemed to be long-lasting. For products such as textiles, footwear, accessories, etc., it is obvious their wear and tear or breaking during said period due to normal use will not be considered a lack of conformity.

 

Refunding of the amount

Subject to receiving and checking the condition of the Product, the amount will be refunded in the same manner as the payment method used to make the purchase within a maximum of 14 calendar days from the date the Product is received.

No charge will be applied as a consequence of the refund.