At Shopping in Ibiza, you have a return period of 14 calendar days from the moment the Product is received, without the need for justification.

From the moment you inform Shopping in Ibiza of your decision to return the order, you must return the Product, without undue delay, within a maximum time period of 14 calendar days.

Returns are FREE in our shopping centres

Products acquired on the Website may be returned free in our Sirena and Art shopping centres, which are prepared for the delivery and return of Products purchased on the Website. You can consult the list of centres capable of this service in the section “Collection and Return Points” on our Website. Products must be accompanied by their proof of purchase, which should be sent along with the order so the return can be processed.


Returns via Shopping in Ibiza

Returns on can be completed:

- By entering ‘My Account’, then the section ‘My purchases’. Here, you will be able to generate a total or partial return request for your order. You will then be informed, via email, that we have received said return request.

- By downloading the return form you can find here, and by sending it to us via either of the following methods:

By post: Shopping in Ibiza S.L. C/ Del Vidrier, local 48.

Polígono Ind. Ca Na Palava. 07819 Jesús (Santa Eulalia). Spain.

By email:

If there is no problem with the Product but you decide to return it for any reason, Shopping in Ibiza will refund you the price of the Product plus ordinary shipping costs. If a remote delivery service is required, return costs will be the responsibility of the sender and they will be as follows:

SPAIN                          EUROPE

0-2 kg:             € 3.95                         € 12.90

2-5 kg:             € 5.95                         € 14.90

5-10 kg:           € 8.95                         € 16.90

10-20 kg:         € 14.95                       € 19.90


The Product must be unused, although you may try it to check the size, and it must be in perfect condition. Accessories, documentation and tags must be intact and included.

If the Product is not returned in its original packaging, and if creams, cosmetics and perfumes have been unsealed, the Product will be subject to a depreciation in price.

Underwear and food products may not be returned for health and safety reasons. Concert and event tickets may not be returned either, with this type of Product being subject to the specific terms and conditions of return for each event.

If the Product presents defects or it does not function correctly, you may request an exchange, discount on price, or the termination of the contract. In these scenarios, handling and return costs will not be charged. Shopping in Ibiza will take responsibility for a lack of conformity that becomes evident within a period of 2 years from delivery, as long as you inform us of the lack of conformity within 2 months from the moment you have knowledge of it.

Products will be understood to be in conformity with the contract as long as all the requirements expressed below are met:

a)     They meet the description provided by Shopping in Ibiza and they possess the qualities of the product presented to the Client.

b)     They are appropriate for the uses ordinarily assigned to the same kind of product(s).

c)      They present the usual quality and services of a product of the same kind, as hoped for by the Client, considering the nature of the product.

The time frame of 2 years will be applicable to products deemed to be long-lasting. For products such as textiles, footwear, accessories, etc., it is obvious their wear and tear or breaking during said period due to normal use will not be considered a lack of conformity.


Refunding of the amount

Subject to receiving and checking the condition of the Product, the amount will be refunded in the same manner as the payment method used to make the purchase within a maximum of 14 calendar days from the date the Product is received.

No charge will be applied as a consequence of the refund.