WITHDRAWAL AND RETURN OF ORDERS

Right of withdrawal for consumers and users
You have the right to withdraw from this contract within 15 calendar days without giving any reason. The withdrawal period will expire 15 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the last of these goods.

To exercise the right of withdrawal, you must notify us:

Shopping In Ibiza S.L.
C/ del Carreter, nave 14. Polígono Ind. Ca Na Palava
07819 Jesus. Ibiza. (Illes Balears)
Phone: 971 32 78 53
Email: pedidos@shoppinginibiza.com


Your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but its use is not compulsory.
You also have the option of electronically completing and submitting the model withdrawal form or any other unequivocal statement via our website https://shoppinginibiza.com/formulario_desistimiento.pdf. If you make use of this option, we will inform you without delay on a durable medium (e.g. by e-mail) of the receipt of such withdrawal.

Consequences of withdrawal
In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. You must return or deliver the goods directly to us or to ShoppingInIbiza, S.L., C/ del Carreter, nave 14. Polígono Ind. Ca Na Palava, or at any of our Collection and Return Points, and without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 
Exceptions to the right of withdrawal


The right of withdrawal shall not apply to contracts relating to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

RETURNS PHYSICAL STORES LA SIRENA / ART

Items purchased on the Website can be returned free of charge in our La Sirena and Art stores, which are authorized for the delivery and return of products purchased on the Website. You can consult the list of authorized stores in the "Collection and Return Points" section of the Website.

IMPORTANT!

If you wish to change the size, we will pay for the cost of the return only if the new size is available.

But if you have changed your mind about the purchase or you want a total or partial refund of the order, you can send us the products by your own means, or use our shipping rate, which you can consult in the General Conditions.