WITHDRAWAL AND RETURN OF ORDERS
Right of withdrawal for consumers and users
You have the right to withdraw from this contract within 15 calendar days without giving any reason. The withdrawal period will expire 15 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the last of these goods.
To exercise the right of withdrawal, you must notify us:
Shopping In Ibiza S.L.
C/ del Carreter, nave 14. Polígono Ind. Ca Na Palava
07819 Jesus. Ibiza. (Illes Balears)
Phone: 971 32 78 53
Your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but its use is not compulsory.
You also have the option of electronically completing and submitting the model withdrawal form or any other unequivocal statement via our website https://shoppinginibiza.com/formulario_desistimiento.pdf. If you make use of this option, we will inform you without delay on a durable medium (e.g. by e-mail) of the receipt of such withdrawal.
Consequences of withdrawal
In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. You must return or deliver the goods directly to us or to ShoppingInIbiza, S.L., C/ del Carreter, nave 14. Polígono Ind. Ca Na Palava, or at any of our Collection and Return Points, and without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts relating to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
CONSUMER GOODS WARRANTY
In the event of any lack of conformity at the time of delivery of the good, Shopping In Ibiza will respond to the consumer for the faults that are manifested during a period of 3 years from the delivery, which will be understood to have been made on the day that appears on the purchase invoice. , or the delivery note if this were later.
Unless there is proof to the contrary, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good already existed when it was delivered.
Through a simple declaration, the consumer may demand that Shopping In Ibiza rectify the lack of conformity, reduce the price or terminate the contract.
Unless the good is brought into compliance, the consumer may opt for repair or replacement, unless one of these two options is impossible or involves disproportionate costs for Shopping In Ibiza.
The measures taken in case of repair or replacement of the good, will be free for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the costs of shipping, transportation, labor or materials. They will be carried out within a reasonable time from the moment that Shopping In Ibiza has been informed of the lack of conformity.
The consumer will make the good available to Shopping In Ibiza, who will recover it at his expense in the way that generates the least inconvenience for the consumer, depending on the type of good.
Shopping In Ibiza, will provide the consumer with documentary justification on the delivery of the good by the consumer stating the date of delivery and the lack of conformity, as well as documentary justification of the delivery of the good already in accordance with the consumer, in which also The date of that delivery and a description of the corrective measure carried out must be stated.
The consumer may also choose the price reduction or termination of the contract. The price reduction will be proportional to the difference between the value that the good would have had at the time of delivery if it had been compliant, and the value that the good delivered has at the time of said delivery. The resolution will not proceed when the lack of conformity is of little importance. The consumer may opt for them provided that the following requirements are met:
- When the measure to bring the goods into compliance is impossible or disproportionate.
- Shopping In Ibiza has not carried out the repair or replacement or has not carried them out correctly.
- Any lack of conformity appears in the repaired or replaced good.
- The lack of conformity is serious enough to justify one of the two options.
- Shopping In Ibiza has declared or it appears from the circumstances, that it will not be able to supply the goods in accordance with a reasonable period of time or without major inconveniences for the consumer.
Shopping In Ibiza, as a result of choosing these measures, will reimburse the consumer for the price paid for the goods after receiving them or, where appropriate, proof on the consumer's cover that they have been returned. The consumer will return to Shopping In Ibiza the goods.
- The consumer will not be responsible for any payment for the normal use of the replaced goods during the period prior to their replacement.
- Whether the consumer request the correction of the lack of conformity, such as the reduction of the price or the termination of the contract, the consumer may demand compensation for damages, if applicable.
RETURNS PHYSICAL STORES LA SIRENA / ART
Items purchased on the Website can be returned free of charge in our La Sirena and Art stores, which are authorized for the delivery and return of products purchased on the Website. You can consult the list of authorized stores in the "Collection and Return Points" section of the Website.
If you wish to change the size, we will pay for the cost of the return only if the new size is available.
But if you have changed your mind about the purchase or you want a total or partial refund of the order, you can send us the products by your own means, or use our shipping rate, which you can consult in the General Conditions.